🔄 Refund Eligibility

Because all of our products are digital and downloadable, we generally do not offer refunds once a file has been accessed or downloaded.

However, we do offer refunds under the following exceptional circumstances:

  • You purchased the same product more than once accidentally
  • You were unable to access the files due to a technical issue on our side, and we cannot resolve it
  • The product description significantly misrepresented the actual contents (subject to verification)

🚫 Non-Refundable Cases

We do not issue refunds for:

  • Change of mind after purchase
  • Incompatibility with third-party software (we list formats clearly: PDF, Canva, Excel, etc.)
  • Lack of usage or dissatisfaction due to subjective preference
  • Failure to read the full product description before buying

🔧 If You Experience an Issue

If you experience a problem with any product you’ve purchased, we strongly encourage you to reach out to us:

📧 support team.
We’re happy to help resolve access issues, clarify content, or provide alternate download formats where possible.

💬 How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, please email us within 7 days of your purchase at:

📨 support.
Include the following:

  1. Your full name and email address
  2. Order number or receipt
  3. Reason for your refund request (with screenshots if applicable)

We aim to review and respond to all refund requests within 3 business days.

✅ Additional Notes

  • Approved refunds will be issued back to your original payment method.
  • Refunds may take 5–10 business days to appear on your bank statement, depending on your provider.
  • We reserve the right to decline refund requests that do not meet the criteria outlined above.

Thank you for choosing Astep-by-step.
We are committed to transparency, fairness, and delivering digital tools that bring real value to your training and performance.